Customer service inside a large organization is rarely simple. Teams sit in different regions, while requests arrive from email, chat, phone, and social channels. And the worst is that workfl
Why Your Win Rate is the Only Sales Metric That Matters in 2025
HubSpot’s data suggests that win rates average a weak 21%. If you do the math, you’ll find that 79% of a salesperson’s opportunities are lost — to indecision, competitors, task forces
Why Win Rates Are Collapsing And How to Fix Yours
Research shows average sales win rates hover around 21%, meaning nearly four out of five opportunities are lost. In enterprise sales, win rates can fall to 5–10%, l
Boost B2B Sales by Focusing on Win Rate First
Yesterday, we looked at the hidden cost of low win rates: lost revenue, higher customer acquisition cost (CAC), wasted sales effort, low morale, damaged reputation, longer time to goals,
Business automation tools for companies serious about growth
Growing companies struggle to grow when marketing, sales, and service departments are buried in manual tasks, working across disconnected systems, and dealing with inconsistent data. Business
The Future of B2B Sales Training
I will confess that I have done Workshops and/or Keynote-style training, even though these can provide some small amount of education, they can’t compare to real training.
AI for document management: What works for growing teams
As a team scales, so does its knowledge, and with it, an ever-expanding volume of documents. The key to managing this growth isn’t just adding more hands, but empowering the entire operation
Website design and management for small businesses: Everything you need to know
Handling website design and management for a small business is no small feat. With limited resources, you might wonder whether to outsource it to a contractor or do it yourself using a websit
Web-based customer service software that grows with your business
Seven in ten customers have walked away from a brand due to a poor customer service experience. Not high prices. Not a lack of features. Just one frustrating interaction.
Loop Marketing software that grows with your business strategy
AI has drastically changed the marketing industry. From remapping the buyer’s journey to changing the way we analyze data, to reshaping how we connect with consumers, almost everything is dif