You know networking matters. Everyone says so. But when you’re in the moment — sending a connection request, making small talk at an event, or following up after a meeting — it’s easy to second-guess yourself. Am I coming across as too eager? Too transactional? Should I even reach out at all? I’ve been there….
Month: May 2025
Awkward intros to cringey DMs: 10 networking mistakes experts say you need to avoid
You know networking matters. Everyone says so. But when you’re in the moment — sending a connection request, making small talk at an event, or following up after a meeting — it’s easy to second-guess yourself. Am I coming across as too eager? Too transactional? Should I even reach out at all? I’ve been there….
The best AI agents for customer support teams
Today’s customer support teams are faced with the impossible task of managing high volumes of support requests while also providing a high level of customer service. Have you been there? I know I have. With AI’s ability to create personalized experiences, find efficiencies, and deploy automations, customer support teams are quickly adopting tools like AI…
The best AI agents for customer support teams
Today’s customer support teams are faced with the impossible task of managing high volumes of support requests while also providing a high level of customer service. Have you been there? I know I have. With AI’s ability to create personalized experiences, find efficiencies, and deploy automations, customer support teams are quickly adopting tools like AI…
AI agents vs. chatbots: What’s the difference?
If you’ve contacted a company looking for customer support recently, chances are you were prompted with a digital interaction first. Companies are increasingly relying on digital-first interactions like chatbots and AI agents to help them scale their customer support function. In my time working at a leading chatbot company, I’ve seen companies build great digital…
AI agents vs. chatbots: What’s the difference?
If you’ve contacted a company looking for customer support recently, chances are you were prompted with a digital interaction first. Companies are increasingly relying on digital-first interactions like chatbots and AI agents to help them scale their customer support function. In my time working at a leading chatbot company, I’ve seen companies build great digital…
12 Crucial strategies for promoting team collaboration — Plus, the biggest collaboration roadblocks, according to ClickUp’s CEO
I used to think team collaboration was mostly about being a good teammate — offering help, showing up to meetings, and staying in the loop. But the longer I’ve worked on cross-functional teams, the more I’ve realized that real collaboration is something you have to design on purpose. After more than a decade of managing…
12 Crucial strategies for promoting team collaboration — Plus, the biggest collaboration roadblocks, according to ClickUp’s CEO
I used to think team collaboration was mostly about being a good teammate — offering help, showing up to meetings, and staying in the loop. But the longer I’ve worked on cross-functional teams, the more I’ve realized that real collaboration is something you have to design on purpose. After more than a decade of managing…
Why High-Pressure Sales Tactics Are Killing B2B Deals (And What to Do Instead)
If your sales strategy still relies on pressure and pitches, you’re losing clients before the real conversation begins.
How Entrepreneurs Navigated (& Survived) Recessions [New Data & Expert Tips for Economic Slumps]
All kinds of economic changes affect businesses, whether full-blown recessions or market fluctuations. Unfortunately, financial uncertainty can cause companies to fail entirely, but it’s possible to push through the storm and succeed. Who better to learn how to weather economic uncertainty than those who have already done it? For this piece, we surveyed hundreds of…