Visitor behavior analysis tracks how people interact with websites through clicks, form submissions, and navigation patterns. The goal is to connect individual actions to complete customer jo
Month: January 2026
Real AI CRM use cases driving revenue growth in 2025
Artificial intelligence has shifted from a helpful add-on in CRM systems to a core capability. AI-powered systems analyze behavior, predict intent, automate follow-ups, and personalize experi
Trading Value
We have to go back in time to explain how I created this most important strategy. When I started selling, there was no internet, no websites, and no way to learn about a company. There was no
Customer experience optimization: A guide for growing businesses
Successful companies today aren’t just selling products. They’re listening to their customers. Top-performers understand that great customer experiences start with paying attention to wha
Customer journey personalization in 2026: What actually works
For years, brands relied on static personalization. This usually meant inserting a first name into an email subject line or retargeting a user with the exact pair of shoes they just bought. B
The Major Problem in Business
Most problems in business are not what you believe they might be. It’s not your clients, or your employees, or a competitor that is trying to displace you. None of these are the major problem
Future of AI in customer relationship management: what’s coming next
Customer relationships are entering a new era, one defined by real-time intelligence and AI systems that do far more than automate tasks. But more customer signal requires better management.
Sales Is a Competition
You have to remember that your client is also engaging with your competitors. Maybe one who provides the client a price that makes your pricing look expensive in comparison. Others have relat
The gentlemen’s agreement that netted 210,000 subscribers. [Steal this play.]
“SMASH that like button,” the host says, and your eyes roll back so far you can see your own medulla. “And don’t forget to subscribe!”
Screens Did Not Distract Us. They Replaced Judgment.
You might think that you and others are distracted by your screens, but that is not quite correct. Distraction is not the right diagnosis. Attention loss is a surface symptom, but not the dis