If you’ve contacted a company looking for customer support recently, chances are you were prompted with a digital interaction first. Companies are increasingly relying on digital-first interactions like chatbots and AI agents to help them scale their customer support function. In my time working at a leading chatbot company, I’ve seen companies build great digital…
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AI agents vs. chatbots: What’s the difference?
If you’ve contacted a company looking for customer support recently, chances are you were prompted with a digital interaction first. Companies are increasingly relying on digital-first interactions like chatbots and AI agents to help them scale their customer support function. In my time working at a leading chatbot company, I’ve seen companies build great digital…
12 Crucial strategies for promoting team collaboration — Plus, the biggest collaboration roadblocks, according to ClickUp’s CEO
I used to think team collaboration was mostly about being a good teammate — offering help, showing up to meetings, and staying in the loop. But the longer I’ve worked on cross-functional teams, the more I’ve realized that real collaboration is something you have to design on purpose. After more than a decade of managing…
12 Crucial strategies for promoting team collaboration — Plus, the biggest collaboration roadblocks, according to ClickUp’s CEO
I used to think team collaboration was mostly about being a good teammate — offering help, showing up to meetings, and staying in the loop. But the longer I’ve worked on cross-functional teams, the more I’ve realized that real collaboration is something you have to design on purpose. After more than a decade of managing…
Why High-Pressure Sales Tactics Are Killing B2B Deals (And What to Do Instead)
If your sales strategy still relies on pressure and pitches, you’re losing clients before the real conversation begins.
How Entrepreneurs Navigated (& Survived) Recessions [New Data & Expert Tips for Economic Slumps]
All kinds of economic changes affect businesses, whether full-blown recessions or market fluctuations. Unfortunately, financial uncertainty can cause companies to fail entirely, but it’s possible to push through the storm and succeed. Who better to learn how to weather economic uncertainty than those who have already done it? For this piece, we surveyed hundreds of…
How Entrepreneurs Navigated (& Survived) Recessions [New Data & Expert Tips for Economic Slumps]
All kinds of economic changes affect businesses, whether full-blown recessions or market fluctuations. Unfortunately, financial uncertainty can cause companies to fail entirely, but it’s possible to push through the storm and succeed. Who better to learn how to weather economic uncertainty than those who have already done it? For this piece, we surveyed hundreds of…
B2B Sales Experience: 12 Best Ways to Delight Prospects [Examples]
B2B sales is a fun experience for me. I get to interact with different people, understand their personalities, and see how they perceive things. I try my best to help solve their challenges while also making a profit for my company and, of course, earning my living. When I say fun, I mean it’s all…
B2B Sales Experience: 12 Best Ways to Delight Prospects [Examples]
B2B sales is a fun experience for me. I get to interact with different people, understand their personalities, and see how they perceive things. I try my best to help solve their challenges while also making a profit for my company and, of course, earning my living. When I say fun, I mean it’s all…
7 cold calling mistakes I see sales reps make (& how to avoid them), according to The Eagle Mindset’s founder
I’ve made over 11,000 cold calls. I’ve booked 335 meetings, closed over $287k at a startup company and $40m in an enterprise multinational company, and saw what works. I’ve also seen what burns out reps fast. I remember one call early in my career that still haunts me — in a good way. I dialed…