I distinctly recall one quarter at Skybound Entertainment. We’d hit a sweet spot — successful Kickstarters, ecommerce campaigns, and new game releases meant rapid growth. Fantastic, right? Except our support channels were utterly swamped with a sizable surge in tickets practically overnight. We had a knowledge base full of FAQs and troubleshooting guides for our…
Knowledge management vs. knowledge bases — What works best, from a service pro
I distinctly recall one quarter at Skybound Entertainment. We’d hit a sweet spot — successful Kickstarters, ecommerce campaigns, and new game releases meant rapid growth. Fantastic, right? Except our support channels were utterly swamped with a sizable surge in tickets practically overnight. We had a knowledge base full of FAQs and troubleshooting guides for our…
36 landing page examples + conversion secrets from HubSpot strategists
Pretty landing page examples are nice to look at, but let’s be real: You want yours to convert well — which is exactly what these landing page examples do. I’ve gathered 36 of the best landing page examples on the internet, including ones from HubSpot’s talented Channel Monetization and Conversion Rate Optimization teams. And of…
Behind the Viral Post Generator: How I reverse-engineered LinkedIn virality (and went viral myself)
LinkedIn is full of narcissists, and I have the data to prove it. It all started when I wanted to go viral on LinkedIn. Rather than simply guessing what might work, I took a data-driven approach, scraping posts and analyzing what drives engagement. What I discovered was surprising (and depressing): The most successful posts are…
Discrepancies experienced by Black content creators [new data + expert insights]
Welcome to Breaking the Blueprint — a blog series that dives into the unique business challenges and opportunities of underrepresented business owners and entrepreneurs. Learn how they’ve grown or scaled their businesses, explored entrepreneurial ventures within their companies, or created side hustles, and how their stories can inspire and inform your success. This piece is…
What you’re doing wrong in your marketing emails [according to an email expert]
One of the hardest parts of our three-lesson format is deciding what NOT to include, and a lot of really useful advice is gathering dust in my Google Drive. This week, I’ve got three lessons I just couldn’t waste from the most-shared interview in the history of Masters in Marketing. Email marketing expert Jay Schwedelson…
These AI workflows can 10X your marketing productivity [+ video]
Time is money in marketing, so why not use AI workflows to boost productivity? I spoke with some of my colleagues at HubSpot, and they say they’ve found workflows that maximize their productivity, save time, and act as the perfect automated assistant. If you‘re looking for workflows that make your work life easier, you’ve come…
Turn customers into community members — how community transformed the Gymshark experience
My transformation from serving customers to nurturing a community didn’t happen overnight. It started with a crisis. Gymshark’s infamous Black Friday 2015 catastrophe happened during my first week: Our website crashed on one of the busiest shopping days of the year. Orders failed. Customer support lit up. Social media exploded. We were trending — but…
13 Professional Sales Email Signature Examples That Work in 2025
I’ll admit it — I didn’t always put much thought into my sales email signature. Early in my career, my email sign-off was just my name. After reading countless emails from prospects and peers, I realized I often start reading an email at the bottom, with a quick glance at the sender’s signature to learn…
13 Professional Sales Email Signature Examples That Work in 2025
I’ll admit it — I didn’t always put much thought into my sales email signature. Early in my career, my email sign-off was just my name. After reading countless emails from prospects and peers, I realized I often start reading an email at the bottom, with a quick glance at the sender’s signature to learn…