DIETDEBUNKER

The other day, the igniter in my oven needed replacing. I called a nearby electrician, who came over and told me how he could fix it. After agreeing to the initial quote, I instinctively had my checkbook out ready to pay the paper invoice. However, the repairman said, “Don’t worry – our app will take…

The other day, the igniter in my oven needed replacing. I called a nearby electrician, who came over and told me how he could fix it. After agreeing to the initial quote, I instinctively had my checkbook out ready to pay the paper invoice. However, the repairman said, “Don’t worry – our app will take…

Ever tried chatting with a bot that seemed more confused than helpful? I know I have, several times. And while it may seem like a good idea to take out the frustration on the poor bot — forgive me, AI — the problem is almost never with the bot itself. AI chatbots, like human beings,…

Ever tried chatting with a bot that seemed more confused than helpful? I know I have, several times. And while it may seem like a good idea to take out the frustration on the poor bot — forgive me, AI — the problem is almost never with the bot itself. AI chatbots, like human beings,…

Help desk software was my daily command center when I worked at HubSpot Support. Our customer service ticketing system was the brain of daily operations for the support team and me as a whole. It was central to my workflow and experience as a support rep, and I can’t understate its impact on my ability…

Help desk software was my daily command center when I worked at HubSpot Support. Our customer service ticketing system was the brain of daily operations for the support team and me as a whole. It was central to my workflow and experience as a support rep, and I can’t understate its impact on my ability…

In marketing, where I’ve spent my career, my mission is to nudge customers to buy. But sometimes marketers focus so much on the funnel that they forget about making a great experience. When retail customer experience (CX) is poor, customers may walk away. But when you create a memorable experience, you’ll earn a brand advocate…

As an entrepreneur, I’m always looking for tools and strategies to run my business more efficiently and boost my revenue. Given that I‘m a one-woman team, I’m constantly exploring artificial intelligence (AI) tools that can help me run my business better. One use case I’ve found particularly interesting is how I can use AI to…

Customer Journey Maps: How to Create Really Good Ones [Examples + Template] Did you know 70% of online shoppers abandoned their carts in 2024? We’ve all done it — I can’t tell you how often I add items to the cart, get distracted, and forget to check out. But why does it happen? The answer…

Throughout my career, I’ve led customer support teams across a wide range of industries, from fast-growing SaaS companies and innovative Web3 platforms to eCommerce brands and popular video game studios. Through these experiences, I’ve learned firsthand the importance of customer service in driving business success. But what does it take to deliver exceptional customer service…